Helmut Fischer GmbH: Customer Satisfaction Survey

Dear valued customer,

We need your assistance to improve our products, services and processes. The questionnaire on customer satisfaction serves as the basis for our internal improvement process. We therefore ask you to spend a few of your valuable minutes to fill out our survey. The individual questions should be filled out with a 1 representing very poor  to 5 as excellent.

Your contact details are only recorded to verify you as a Helmut Fischer customer. The evaluation is completely anonymous.

Thank you in advance for your help.

If you have any questions, please do not hesitate to contact us on 07031 / 303-333.

    I. Product

    From 1 (very poor) to 5 (excellent)

    1. Measurement performance in terms of precision and accuracy
    12345No opinion
    2. Handling and ease-of-use
    12345No opinion
    3. Documentation and operating instructions
    12345No opinion
    4. Price-performance relationship
    12345No opinion
    5. Delivery time
    12345No opinion



    II. External Sales

    From 1 (very poor) to 5 (excellent)

    1. Availability (by telephone, response time)
    12345No opinion
    2. Advisory competence
    12345No opinion
    3. Advisory competence
    12345No opinion
    4. Support (availability, appointment, follow-up)
    12345No opinion

    III. Internal Sales

    From 1 (very poor) to 5 (excellent)

    1. Availability (by telephone, response time)
    12345No opinion
    2. Advisory competence
    12345No opinion
    3. Processing time (quotation, application study)
    12345No opinion
    4. Friendliness
    12345No opinion

    IV. Order Processing

    From 1 (very poor) to 5 (excellent)

    1. Availability (by telephone, response time)
    12345No opinion
    2. Processing time (Order confirmation, Invoice)
    12345No opinion
    3. Friendliness
    12345No opinion

    V. After-Sales-Support

    From 1 (very poor) to 5 (excellent)

    1. Applications support
    12345No opinion
    2. Training (Seminar)
    12345No opinion

    VI. Service

    From 1 (very poor) to 5 (excellent)

    1. Speed
    12345No opinion
    2. Quality
    12345No opinion
    3. Price-performance relationship
    12345No opinion

    VII. Marketing

    From 1 (very poor) to 5 (excellent)

    1. Product documentation (technical datasheets, brochures, quotation text)
    12345No opinion
    2. Internet presence
    12345No opinion
    3. Trade fair presence and appearance
    12345No opinion